Logitech jumps on the "support? screw you." bandwagon
aka: the return of complainey smurf.
I am a fan, in general, of Logitech's products. Just now, in researching a web cam for a project, I decided to pop over to logitech's website to see what the minimum specs required to run the cam were.
The camera, a "Logitech Quickcam Ultra Vision Special", released back in 2006, is still available here and there online for right around $100.
You'd think with a fairly recent product, the manuals, general info, etc, would be available on the website.
Nothing but a driver download link.
Well, then, you can contact support, right?
Sure, just fill in five or six completely irrelevant fields (serial number, etc), fill in the one useful "what's wrong?" field, and then hit submit.
Now you get to sign up for a support account with logitech and fill in about ten other completely irrelevant fields. I just need a question answered, not a five course meal and a subscription to Vibe.
I used to work in support, and back then, around 2002, the worst nightmare in the world was to have to go to compaq or HP's website and find a driver for something. It was filed away, if it was even there at all, by a dyslexic, myopic, narcoleptic, 1/3 time employee who hadn't quite mastered English as a second language.
this kind of 'support' is a great step in that direction. Even HP has gotten much, much better. And now logitech takes... a couple of big steps backwards.
Thanks again. Oh, and thanks for discontinuing my trackball. If I ever need to replace it I will have to buy one on ebay for roughly twice what they retailed for in 1998.