I am Jack's Smirking Revenge

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Thursday, February 12, 2009

Logitech jumps on the "support? screw you." bandwagon

aka: the return of complainey smurf.

I am a fan, in general, of Logitech's products. Just now, in researching a web cam for a project, I decided to pop over to logitech's website to see what the minimum specs required to run the cam were.

The camera, a "Logitech Quickcam Ultra Vision Special", released back in 2006, is still available here and there online for right around $100.

You'd think with a fairly recent product, the manuals, general info, etc, would be available on the website.

Nope.

Nothing but a driver download link.

Well, then, you can contact support, right?

Sure, just fill in five or six completely irrelevant fields (serial number, etc), fill in the one useful "what's wrong?" field, and then hit submit.

Nope again.

Now you get to sign up for a support account with logitech and fill in about ten other completely irrelevant fields. I just need a question answered, not a five course meal and a subscription to Vibe.

I used to work in support, and back then, around 2002, the worst nightmare in the world was to have to go to compaq or HP's website and find a driver for something. It was filed away, if it was even there at all, by a dyslexic, myopic, narcoleptic, 1/3 time employee who hadn't quite mastered English as a second language.

this kind of 'support' is a great step in that direction. Even HP has gotten much, much better. And now logitech takes... a couple of big steps backwards.

Thanks again. Oh, and thanks for discontinuing my trackball. If I ever need to replace it I will have to buy one on ebay for roughly twice what they retailed for in 1998.

2 Comments:

At February 24, 2009 12:30 AM, Blogger Marcus Nagelberg said...

Hey there,

You said you wanted to find the system requirements for a product, thinking they'd have the info listed on their site, but disappointed because the product turned out to be discontinued and having its information withdrawn from the site since it was no longer being sold it stores? Yes, sir, I do agree that it is quite absurd. One thing that must be stated is that that specific information has been previously posted on the internet, and whatever that has been posted on the internet, stays on the internet.

I Googled the name of the product you were looking for (Logitech Quickcam Ultra Vision Special) and added "system specs" to this query. I'm sure "system requirements" would be adequate as well. Nonetheless, the second link available broadcasted gigahertz and megapixels and numbers within the 2 line Google search query limit and I knew I hit my mark.

http://tinyurl.com/btafsv

One click later and it was clear that it provided a plentiful amount of information to make such a crucial decision for a consumer, especially in such an economic tsunami we face these days, to provide yourself with a new medium of expression for your computer.

Glad to help, broski.

 
At February 24, 2009 8:37 AM, Blogger Will Von Wizzlepig said...

Nice work! {bow}

I, too, did find a couple of sites listing specs outside of logitech, but I have noticed that sometimes the specs posted elsewhere can be incorrect.

I haven't lost hope for logitech, it's just rather ridiculous behavior to remove available information like that.

 

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